Refund policy

Returns & Refunds

Project sales — final. All project-based sales — including workstations, systems furniture, casegoods, conference and reception furniture, and any order quoted with delivery and installation — are final. Custom and made-to-order items, including custom upholstery, are non-returnable.

Online shop (ship-direct) items — 30-day returns. Seating purchased through our online shop and shipped direct from the manufacturer may be returned within 30 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. To start a return, email Sales@miramaroffice.com for a return authorization and shipping instructions — unauthorized returns cannot be accepted. Customers are responsible for return shipping costs; a restocking fee may apply. Refunds are issued to the original payment method after the return is received and inspected.

Damaged or defective items. Report shipping damage or defects within 48 hours of delivery with photos and we will coordinate repair or replacement with the manufacturer at no cost to you.

Cancellations. Orders may be cancelled within 24 hours of payment or order placement. After 24 hours, orders enter manufacturer acknowledgment and production scheduling and can no longer be stopped; the applicable return terms above then apply.

Questions? Contact Sales@miramaroffice.com or call (858) 695-1700.