Refund policy
Returns & Refunds
If it arrives damaged or defective, we make it right. Report shipping damage or a manufacturing defect within 48 hours of delivery, with photos, to sales@miramaroffice.com. We coordinate repair or replacement with the manufacturer at no cost to you. This is the fastest way to resolve any problem with your order.
Project, freight, and made-to-order furniture is final sale. This includes workstations, systems furniture, casegoods, conference and reception furniture, privacy booths, and anything quoted with delivery or installation. These items are built or configured to order and ship by freight, and cannot be returned. Custom and made-to-order items, including custom upholstery and finishes, are non-returnable. We help you get the configuration right before you order so it lands correctly the first time.
Online seating returns. To return a chair purchased through our online shop, contact sales@miramaroffice.com within 30 days of delivery to request a Return Authorization. Returns are not accepted without one. Approved returns must be unused, in original packaging, and accompanied by proof of purchase. The customer is responsible for return shipping, and a restocking fee may apply. Refunds are issued to the original payment method once the return is received and inspected.
Order changes and cancellations. Orders may be changed or cancelled within 24 hours of placement. After 24 hours, orders move into manufacturer processing and can no longer be stopped, and the terms above apply.
Questions before you buy? We would rather help you order right than process a return. Call (858) 695-1700 or email sales@miramaroffice.com.